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Understanding Abercrombie & Fitch's price adjustment policy.
Abercrombie & Fitch has a published price adjustment policy, which is fairly straightforward. If you shop at Abercrombie, this article will help you understand if Abercrombie owes you money and how to request a refund.
Eligibility
Abercrombie’s has one policy for in-store purchases, and a second for online purchases. In-store purchases are eligible for a price adjustment within seven days of purchase. Online purchases are eligible for a price adjustment within 14 days of the order date (not shipping date).
In store purchases are eligible for a price adjustment if the item is still in its original condition and you have your original receipt. Online purchases are eligible for a price adjustment if the exact same item (that is, the same size and color) are discounted online. You can only receive one price adjustment per item. Refunds will be issued to the original payment method, if available. Otherwise, you’ll be issued store credit.
Requesting a refund
To request a price adjustment for in-store purchases, you’ll need to take your item to the store along with your original receipt. For online purchases, you’ll need to contact Abercrombie support (or have us do it for you). Have your order number ready, and it’s a good idea to pull up the item for which you’re requesting open in your browser for reference. Remember to be polite and patient with the representative.
How we can help
Requesting price adjustments is time-consuming. You have to constantly be on the lookout for price drops for everything you purchase, figure out if you’re eligible for a refund, and apply for that refund. All of that takes time and a fair bit of organization. We can help you get more of your money back by:
- Tracking your purchases
- Monitoring for price changes
- Notifying you whenever you’re eligible for a refund
- Claiming the refund on your behalf (or providing you with instructions for making a claim yourself)
All you need to do is email us the receipt for anything that you want us to track for you. We’ll handle everything else for you automatically. Check out our plan options to get started.