A behind the scenes look at how we help our customers save money.

Our company was founded to help shoppers get refunds when the things they buy go on sale. As we mentioned in our article about how price adjustments work, figuring out when you might be eligible for a price adjustment is no simple task.

We’ve gone to great lengths to make using our service effortless for our customers. But the reality is that there’s a lot that goes into making sure our customers get their money. We’d like to take you on a behind-the-scenes tour of what’s actually going on.

Our process starts with forwarding an email. Whenever a customer wants us to track a purchase for them, they simply forward us their receipt. As far as the customer is concerned, that’s all they need to do – spend a few seconds forwarding us an email and wait for the refunds to come in. From there, our team takes over.

When we receive a receipt from a customer, our first task is to log the purchases in that receipt. We track a bunch of information, including which store the receipt is from, when the purchase was made, and what was paid for each of the items.

We first go through a preliminary eligibility review against our library of price adjustment policies to determine whether a price adjustment policy exists for the store, and if so, which of the purchaes are eligible under the policy. Once that initial review is done, we send the customer a summary of our findings.

We then begin tracking prices for all the purchases that passed the general eligibility test. Prices are checked daily against the store’s website through the expiration of the applicable eligibility window. As soon as a purchase goes on sale, we send our customer an email with the details of the refund. The contents of that email will vary based on the customer’s subscription plan.

For customers that subscribe to our self-service plan, the email will include step-by-step instructions on how to claim the refund (and how much to expect). For customers that subscribe to our full-service plan, the notification will highlight that we’ll be reaching out to the store on their behalf to claim the refund. Once we secure the refund, we’ll send the customer a confirmation that the refund that was secured and how much was refunded.

If a purchase is only eligible for one adjustment, we’ll stop tracking it at this point. However, if the purchase is eligible for multiple adjustments, we’ll continue tracking prices until the expiration of the eligibility window.

Once all eligible refunds have been claimed, our service for that receipt has been completed. We repeat the process for every new receipt we receive.

And that’s the essence of what we do on a day-to-day basis. It’s a lot of information to keep track of, but we love what we do because we love helping our customers save money.